ADVOCATE
ENRICH YOUR CUSTOMER SERVICE SKILLSAdvocate
ENRICH YOUR CUSTOMER SERVICE SKILLS & YOUR CUSTOMER EXPERIENCE
Because You Want Raving Fans who are ADVOCATES for your products and services – and spend repeat $$$$$ with you
ADVOCATE ONLINE is a 3-month online coaching program for any front-facing staff responsible for serving customers in a way that guarantees repeat buying and skyrockets customer satisfaction.
Is this you? You:
- Are a team leader or manager who wants a consistent uniform approach to how the team serves customers
- Want your team to have the same attitude and do the same behaviours as you, but sometimes get frustrated with their lack of motivation
- Need the team to lift their capabilities in communication and listening skills
Quite frankly, the lack of a uniform set of customer service skills, processes and systems is creating uncertainty in the minds of your customers and costing you repeat business.
The good news is – it’s not too late. Change is always possible and it starts right here and now. ADVOCATE exposes you to a more customer-friendly sales ethos and reveals why the best salespeople never sell—and why their customers are chasing them instead. You’ll discover a proven, structured 6-step process that will meet your sales goals with ease and improve your conversion ratio.
What’s Included:
- Know how to handle common objections gracefully, with ease, and avoid the “rabbit in the headlights syndrome”.
- Have the confidence and street smarts to deal with difficult customers, turning a challenging phone call into a ‘relationship strengthening’ experience.
- Discover a formula for exceeding customers’ expectations.
- Apply a simple 3-step tactic to take the heat out of customer complaint calls and leave them feeling satisfied.
I WANT TO KNOW MORE…
Online Advocate Coaching Program
What’s inside the online ADVOCATE Coaching Program?
- 12 x weekly profit-boosting modules for the team to participate in
- 1 x 60-minute 1:1 coaching call with your coach designed to custom-tailor success tools to your business to help you supercharge your profits
- 3 x coaching Q & A webinars with other professionals doing the program (imagine tapping into this resource!)
- Success tools custom-tailored to your industry/business to help you excel with your customers
Make the ADVOCATE Customer Service skills and tools work for you—not against you!
In just 3 months ADVOCATE will change the experience your customer enjoys. Your time is too precious to worry about missing customer service standards and having to deal with the fallout. Instead of stressing about sales conversations and worrying about coming across as salesy, you can look forward to:
- Amplified customer service satisfaction survey results
- Improved results and repeat sales through leveraging our proven customer care system
- Proven tools, techniques and systems that will enhance the customer experience
- Better conversions which lead to more customers and higher profits
- Less stress and worry because you’re ahead of the game and don’t need to solve problems and deal with customer complaints when they are escalated
I WANT TO KNOW MORE...
Corporate Training & Development and Online Courses
enRich has over two decades' experience in delivering training programs and ongoing coaching programs across 29 countries in the areas of sales force effectiveness, sales training, culture transformation, change management, managing disruption, consultative selling skills, high performing teams and negotiation skills.
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